# Error Code Checklist

**URL:** <https://community.cyrusher.com/t/error-code-checklist/523>\
**Category:** Workshop\
**Tags:** ebike-repair\
**Created:** [June 13, 2025, 3:06am UTC](https://community.cyrusher.com/t/error-code-checklist/523 "2025-06-13T03:06:00Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Julin](https://community.cyrusher.com/user_avatar/community.cyrusher.com/julin/32/693_2.png) [@Julin](https://community.cyrusher.com/u/Julin)\
**Post date:** [June 13, 2025, 3:06am UTC](https://community.cyrusher.com/t/error-code-checklist/523/1 "2025-06-13T03:06:00Z")

</div>

For **quick troubleshooting** , riders can reference **error codes** according to the e-bike model. If you run into any issues, feel free to reach out to **Cyrusher support team** for help. Hope every rider enjoy a smooth and worry-free ride.

## Cyrusher Support Team

### US:

> **[Cyrusher Customer Support - Get in contact with the right person.](https://www.cyrusher.com/pages/contact)**
>
> Ebike questions? after sales assistance? We are happy to answer all your questions. Reply within 48 hours. Chat, leave a message or call us Utah team.

### UK

> **[Contact](https://www.cyrusher.co.uk/pages/contact)**
>
> Submit A Ticket We are happy to answer all your questions. Reply within 48 hours. Our Contacts To get a prompt reply on common questions you can reach us by phone, by chat or leave a message. Call Us 01134900889 Chat With Us Click here to chat Visit...

### DE

> **[Kontaktiere uns](https://cyrusher.de/pages/contact-us)**
>
> Ein Ticket einreichen Wir beantworten gerne alle Ihre Fragen. Antworten Sie innerhalb von 48 Stunden. Unsere Kontakte Um eine schnelle Antwort auf häufig gestellte Fragen zu erhalten, können Sie uns telefonisch oder per Chat erreichen oder eine...

### FR

> **[Nous contacter](https://cyrusher.fr/pages/contact-us)**
>
> Soumettre un ticket Soumettez un ticket et l'équipe technique prendra contact avec vous rapidement pour résoudre votre problème. Nos contacts Pour obtenir une réponse rapide aux questions courantes, vous pouvez nous joindre par téléphone, par chat ou...

### ES

> **[contáctenos](https://cyrusher.es/pages/contactenos)**
>
> Envía un boleto Estamos encantados de responder a todas sus preguntas. Responder dentro de las 48 horas. Our Contacts To get a prompt reply on common questions you can reach us by phone, by chat or leave a message. Call Us +34 951 820580 Chat With Us...

### JP

> **[Contact Us](https://www.cyrusher.co.jp/pages/contact-us)**
>
> お問い合わせ※画面右下のチャットにてお問い合わせください。※メールでのお問い合わせは、メールアドレス： japan@cyrusher.com ※電話番号： +81 90-9251-5155（携帯電話） +81 143-33-1872 （固定電話） ※営業時間 ：10:00〜17:00（土日祝、年末年始を除く）

### EU

> **[Contact](https://cyrusher.eu/pages/contact)**
>
> Invia un biglietto Siamo felici di rispondere a tutte le tue domande. Rispondi entro 48 ore.   1. Immettere il numero d'ordine in modo da poter controllare rapidamente il modello del prodotto e l'anno di produzione. 2. Inviaci il video (link...

## Kommoda

| Kommoda1.0 & Kommoda 2.0（max） | |
| --- | --- |
| **Error Code** | **Definition** |
| 0x04 | Throttle abnormal |
| 0x06 | Under voltage protection |
| 0x08 | Motor Hall abnormal |
| 0x09 | Motor phase cable failure |
| 0x10 | Controller high temperature protection |
| 0x11 | Motor high temperature protection |
| 0x12 | Current sensor failure |
| 0x13 | Battery temperature failure |
| 0x14 | Motor temperature sensor failure |
| 0x15 | Controller temperature sensor failure |
| 0x21 | Speed sensor failure |
| 0x23 | Headlight fault |
| 0x24 | Headlight sensor failure |
| 0x25 | Torque sensor torque signal failure |
| 0x26 | Torque sensor speed failure |
| 0x30 | Communication failure |

## Kommoda Pro

| Fault code | Fault name |
| --- | --- |
| 0x27 | Motor phase line overcurrent |
| 0x07 | overvoltage |
| 0x06 | Undervoltage |
| 0x05 | Throttle unreturned position |
| 0x04 | throttle failure |
| 0x08 | motor hall fault |
| 0x09 | motor phase line fault |
| 0x10 | motor temperature has reached the protection point |

## Ranger

| Error Code | Error | Notes |
| --- | --- | --- |
| E001 | Open Throttle Fault | Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start position or if there is something blocking the throttle unit. |
| E005 | Throttle Fault | Throttle may be damaged. Check the throttle or throttle cable for damage. |
| E006 | Low Voltage Protection | The battery voltage is too low to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly. |
| E007 | Over Voltage Protection | The battery voltage is too high to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike. |
| E008 | Motor Hall Signal Fault | At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable. |
| E009 | Motor Phase Line Fault | At least one of the motor’s phase wires has been disconnected or damaged. Or phase line connector fault. |
| E010 | High Temperature Fault | The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again. |
| E011 | Motor High Temperature Protection | Allow the motor to cool down and check if it recovers. |
| E012 | Current Sensor Fault | The controller’s current sensor has become disconnected or damaged. Contact technical support. |
| E014 | Motor Temperature Sensor Fault | The motor temperature sensor fault. Contact technical support. |
| E015 | Controller Temperature Sensor Fault | The controller temperature sensor fault. Contact technical support. |
| E021 | Motor Speed Sensor Fault | The motor speed sensor has become disconnected or damaged. Check if motor cable is loose. Disconnect and re-connect the cable. If it doesn’t recover, contact technical support. |
| E025 | Torque Signal Fault | Torque sensor → torque signal fault. Contact technical support. |
| E026 | Speed Signal Fault | Torque sensor → speed signal fault. Contact technical support. |
| E030 | Communication Fault | Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage. |

| SYMPTOMS | CAUSES | SOLUTIONS |
| --- | --- | --- |
| Throttle and pedal assist not working | ● Battery off | ● Turn on battery |
| | ● Battery installation | ● Reseat battery |
| | ● LCD display not on | ● Turn on LCD display |
| | ● Discharged battery | ● Charge battery |
| | ● Brake sensors engaged | ● Inspect brake lever |
| Reduced speed | ● Low battery power | ● Charge battery |
| Reduced battery range | ● Low battery power | ● Charge battery |
| | ● Low tire pressure | ● Inspect tire |
| | ● Heavy load on bike | ● Adjust bike load |
| | ● Driving on rough terrain | ● Adjust route |
| | ● Using throttle only | ● Include pedal assist |
| Battery does not charge | ● Charger not properly connected | ● Inspect connections |
| | ● Battery temperature | ● Read the user manual for best practices |
| | ● Damaged charger | ● Replace charger |
| | ● Issue with battery | ● Contact Support Team |
| E-bike making strange noises | ● Loose hardware | ● Tune-up and inspection needed |
| | ● Issue on drivetrain | ● Maintenance needed |
| | ● Issue with motor | ● Contact Support Team |

## Ranger 2.0

| Error Code | Error | Notes |
| --- | --- | --- |
| E001 | Open Throttle Fault | Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start position or if there is something blocking the throttle unit. |
| E005 | Throttle Fault | Throttle may be damaged. Check the throttle or throttle cable for damage. |
| E006 | Low Voltage Protection | The battery voltage is too low to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly. |
| E007 | Over Voltage Protection | The battery voltage is too high to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike. |
| E008 | Motor Hall Signal Fault | At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable. |
| E009 | Motor Phase Line Fault | At least one of the motor’s phase wires has been disconnected or damaged. Or phase line connector fault. |
| E010 | High Temperature Fault | The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again. |
| E011 | Motor High Temperature Protection | Allow the motor to cool down and check if it recovers. |
| E012 | Current Sensor Fault | The controller’s current sensor has become disconnected or damaged. Contact technical support. |
| E014 | Motor Temperature Sensor Fault | The motor temperature sensor fault. Contact technical support. |
| E015 | Controller Temperature Sensor Fault | The controller temperature sensor fault. Contact technical support. |
| E021 | Motor Speed Sensor Fault | The motor speed sensor has become disconnected or damaged. Check if motor cable loose. Disconnect and reconnect the cable. If doesn’t recover, contact technical support. |
| E025 | Torque Signal Fault | Torque sensor-torque signal fault. Contact technical support. |
| E026 | Torque Sensor Speed Signal Fault | Torque sensor-speed signal fault. Contact technical support. |
| E030 | Communication Fault | Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage. |

| SYMPTOMS | CAUSES | SOLUTIONS |
| --- | --- | --- |
| Throttle and pedal assist not working | Battery off, Battery installation, LCD display not on, Discharged battery, Broke sensors engaged | Turn on battery, Reset battery, Turn on LCD display, Charge battery, Inspect brake lever |
| Reduced speed | Low battery power | Charge battery |
| Reduced battery range | Low battery power, Low tire pressure, Heavy load on bike, Driving on rough terrain, Using throttle only | Charge battery, Inspect tire, Adjust bike load, Adjust route, Include pedal assist |
| Battery does not charge | Charger not properly connected, Battery temperature, Damaged charger, Issue with battery | Inspect connections, Read the user manual for best practices, Replace charger, Contact Support Team |
| E-bike making strange noises | Loose hardware, Issue on drivetrain, Issue with motor | Tune-up and inspection needed, Maintenance needed, Contact Support Team |

## Trax

| Error code | Error | Notes |
| --- | --- | --- |
| E001 | Open Throttle Fault | Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start postion or if there is something blocking the throttle unit. |
| E005 | Throttle Fault | Throttle may be damaged. Check the throttle or throttle cable for damage |
| E006 | Low Voltage Protection | The battery voltage is too low to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike |
| E007 | Over Voltage Protection | The battery voltage is too high to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly. |
| E008 | Motor Hall Signal Fault | At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable. |
| E009 | Motor Phase Line Fault | At least one of the motor’s phase wires has been disconnected or damaged. Or phase line connetor fault. |
| E010 | High Temperature Fault | The controller has reached the highest allowable temperature. Allow the controller to cool down before using the ebike again. |
| E011 | Motor High Temperature Protection | Allow the motor to cool down and check if it recovers. |
| E012 | Current Sensor Fault | The controller’s current sensor has become disconnected or damaged. Contact technical support. |
| E014 | Motor Temperature Sensor Fault | The motor temperature sensor fault. Contact technical support. |
| E015 | Controller Temperature Sensor Fault | The controller temperature sensor fault. Contact technical support. |
| E021 | Motor Speed Sensor Fault | The motor speed sensor has become disconnected or damaged. Check if motor cable loose. Disconnect and re-connect the cable. If doesn’t recover, contact technical support. |
| E025 | Torque Signal Fault | Torque sensor–torque signal fault. Contact technical support. |
| E026 | Speed Signal Fault | Torque sensor–speed signal fault. Contact technical support. |
| E030 | Communication Fault | Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage. |

## Trax 2.0

| Error Code | Error | Notes |
| --- | --- | --- |
| E001 | Open Throttle Fault | Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start position or if there is something blocking the throttle unit. |
| E005 | Throttle Fault | Throttle may be damaged. Check the throttle or throttle cable for damage. |
| E006 | Low Voltage Protection | The battery voltage is too low to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly. |
| E007 | Over Voltage Protection | The battery voltage is too high to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike. |
| E008 | Motor Hall Signal Fault | At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable. |
| E009 | Motor Phase Line Fault | At least one of the motor’s phase wires has been disconnected or damaged or phase line connector fault. |
| E000 | High Temperature Fault | The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again. |
| E001 | Motor High Temperature Protection | Allow the motor to cool down and check if it recovers. |
| E002 | Current Sensor Fault | The controller’s current sensor has become disconnected or damaged. Contact technical support. |
| E004 | Motor Temperature Sensor Fault | The motor temperature sensor fault. Contact technical support. |
| E005 | Controller Temperature Sensor Fault | The controller temperature sensor fault. Contact technical support. |
| E002 | Motor Speed Sensor Fault | The motor speed sensor has become disconnected or damaged. Check if motor cable is loose. Disconnect and reconnect the cable. If it doesn’t recover, contact technical support. |
| E0025 | Torque Signal Fault | Torque sensor–torque signal fault. Contact technical support. |
| E0026 | Speed Signal Fault | Torque sensor–speed signal fault. Contact technical support. |
| E0030 | Communication Fault | Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage. |

| Solutions | | |
| --- | --- | --- |
| **SYMPTOMS** | **CAUSES** | **SOLUTIONS** |
| Throttle and pedal assist not working | Battery off, Battery installation, LCD display not on, Discharged battery, Brake sensors engaged | Turn on battery, Reset battery, Turn on LCD display, Charge battery, Inspect brake lever |
| Reduced speed | Low battery power | Charge battery |
| Reduced battery range | Low battery power, Low tire pressure, Heavy load on bike, Driving on rough terrain, Using throttle only | Charge battery, Inspect tire, Adjust bike load, Adjust route, Include pedal assist |
| Battery does not charge | Charger not properly connected, Battery temperature, Damaged charger, Issue with battery | Inspect connections, Read the user manual for best practices, Replace charger, Contact Support Team |
| E-bike making strange noises | Loose hardware, Issue on drivetrain, Issue with motor | Tune-up and inspection needed, Maintenance needed, Contact Support Team |

## Rumble

| Error codes | Error |
| --- | --- |
| E001 | Controller Abnormality |
| E002 | Communication Abnormality |
| E003 | Motor Hall signal Abnormality |
| E004 | Throttle Abnormality |
| E005 | Brake Abnormality |
| E006 | Motor Phase Abnormality |

## Sonder

| lithium 2 protocol Fault codes | | 5S Protocol Fault Codes | |
| --- | --- | --- | --- |
| 02 | Brake fault | 21 | MOS Failure |
| 06 | undervoltage faults | 22 | Turnbuckle Failure |
| 07 | motor failure | 23 | Motor Failure |
| 08 | turnbuckle fault | 24 | Hall Failure |
| 09 | MOS Failure | 25 | Brake Fault |
| 14 | Hall Fault | 26 | Undervoltage faults |
| 30 | Communication Fault | 30 | Communication Fault |

## Rover

| Error codes | Error | Notes |
| --- | --- | --- |
| E001 | Controller fault | The controller’s current sensor has become disconnected or damaged. Re-start to check if it recovers.Contact technical support. |
| E002 | Communication fault | Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage. |
| E003 | Motor hall signal fault | The motor’s hall sensor wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help. |
| E004 | Throttle fault | Throttle has not returned to the start-up position. Check to see if the throttle gets stuck. Try to return the throttle to the start-up position. |
| E005 | Brake fault | Brake is in braking state. Check and make sure the brake lever is not stuck at braking. Change the brake lever if it doesn’t recover. |
| E006 | Motor Phase line fault | The motor’s phase wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help. |

## Glider

| Error Code | Error | Notes |
| --- | --- | --- |
| E001 | Controller fault | The controller’s current sensor has come disconnected or damaged. Re-start to check if it recovers. Contact technical support for help. |
| E002 | Communication fault | Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage. |
| E003 | Motor hall signal fault | The motor’s hall sensor wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help. |
| E004 | Throttle fault | Throttle has not returned to the start-up position. Check if the throttle gets stuck. Try to return the throttle to the start-up position. |
| E005 | Brake fault | Brake is in braking state. Check and make sure the brake lever is not stuck. Change the brake lever if it doesn’t recover. |
| E006 | Motor Phase line fault | The motor’s phase wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help. |

| SYMPTOMS | CAUSES | SOLUTIONS |
| --- | --- | --- |
| Throttle and pedal assist not working | Battery off, Battery installation, LCD display not on, Discharged battery, Brake sensors engaged | Turn on battery, Reset battery, Turn on LCD display, Charge battery, Inspect brake lever |
| Reduced speed | Low battery power | Charge battery |
| Reduced battery range | Low battery power, Low tire pressure, Heavy load on bike, Driving on rough terrain, Using throttle only | Charge battery, Inspect tire, Adjust bike load, Adjust route, Include pedal assist |
| Battery does not charge | Charger not properly connected, Battery temperature, Damaged charger, Issue with battery | Inspect connections, Read the user manual for best practices, Replace charger, Contact Support Team |
| E-bike making strange noises | Loose hardware, Issue on drivetrain, Issue with motor | Tune-up and inspection needed, Maintenance needed, Contact Support Team |

## Ovia EEC

| Error code | Error |
| --- | --- |
| E001 | Controller Fault |
| E002 | Communication Fault |
| E003 | Motor Hall Signal Fault |
| E004 | Throttle Fault |
| E005 | Brake Fault |
| E006 | Motor Phase Line Fault |

## Hurricane

| Error code | Error definition | Solution |
| --- | --- | --- |
| 7 | High voltage protection | Check the battery voltage |
| 8 | Fault with motor hall sensor inside | Have your dealer check the motor stator |
| 10 | The motor temperature reaches to the max protection value | Stop riding and wait until the LED stop flickering |
| 12 | Fault with current sensor inside controller | Have your dealer check the controller |
| 13 | Fault with temperature sensor inside battery | Check the battery |
| 21 | Fault with wheel speed detecting sensor | Check the motor stator |
| 22 | BMS Communication fault | Replace the battery |
| 30 | Communication fault | 1. Check the connectors between the EB-BUS and the controller  
2. Replace the controller |