# After-sales service

**URL:** <https://community.cyrusher.com/t/service-apres-vente/756>\
**Category:** Questions\
**Created:** [July 23, 2026, 12:16pm UTC](https://community.cyrusher.com/t/service-apres-vente/756 "2026-07-23T12:16:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![François](https://community.cyrusher.com/letter_avatar_proxy/v4/letter/f/ec9cab/32.png) [@François](https://community.cyrusher.com/u/Fran%C3%A7ois)\
**Post date:** [July 23, 2026, 12:16pm UTC](https://community.cyrusher.com/t/service-apres-vente/756/1 "2026-07-23T12:16:18Z")

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I bought a Cyrusher Komoda and it’s broken down. There’s no way to get the spare parts to get my bike working, I’m desperate. I’m even willing to send back the parts before they give me the one that works. They keep asking me for videos over and over, it’s crazy. No way to reach a person, and now it’s radio silence. Please help me resolve this situation.

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**Author:** ![harryxc](https://community.cyrusher.com/user_avatar/community.cyrusher.com/harryxc/32/217_2.png) [@harryxc](https://community.cyrusher.com/u/harryxc)\
**Post date:** [July 29, 2026, 6:13am UTC](https://community.cyrusher.com/t/service-apres-vente/756/2 "2026-07-29T06:13:46Z")

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May i know what exactly happened to your kommoda 3.0?

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**Author:** ![peterf](https://community.cyrusher.com/letter_avatar_proxy/v4/letter/p/4af34b/32.png) [@peterf](https://community.cyrusher.com/u/peterf)\
**Post date:** [September 28, 2026, 1:40am UTC](https://community.cyrusher.com/t/service-apres-vente/756/3 "2026-09-28T01:40:14Z")

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Ordered a Zenith & accessories 14 August 2026. Received the Zenith with accessories to follow (from China I later learned). Only getting 26-29 mile range, way short of advertised 60 miles and no good for intended 40-50 mile rides. I enjoy riding the Zenith and initially thought Cyrusher would fix the range problem. So, I ordered a Kommodo for the wife as well. Cyrusher’s 1st shipper then cancelled the accessories. I had to chase Cyrusher, who got 2nd shipper to send Zenith accessories from China. Eventually a month later, only 3 out of 4 accessories arrived. The Halobeam Headlight is still missing. Meantime, the standard Zenith front light failed. A serious safety issue on winding Welsh lanes, through alternating sunlit and heavily shaded sections. Cyrusher stopped responding, after confidently telling me to do several charge & discharge cycles that would fix the range problem but, changed nothing. I now regret buying 2 Cyrusher bikes.

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**Author:** ![CyrusherSupport](https://community.cyrusher.com/user_avatar/community.cyrusher.com/cyrushersupport/32/624_2.png) [@CyrusherSupport](https://community.cyrusher.com/u/CyrusherSupport)\
**Post date:** [September 28, 2026, 2:35am UTC](https://community.cyrusher.com/t/service-apres-vente/756/4 "2026-09-28T02:35:56Z")

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hello, Peter, the support team will contact you today, please check your email inbox and spam folder, have a nice day  
Cyrusher UK Support  
+44 7577 823964

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**Author:** ![CyrusherSupport](https://community.cyrusher.com/user_avatar/community.cyrusher.com/cyrushersupport/32/624_2.png) [@CyrusherSupport](https://community.cyrusher.com/u/CyrusherSupport)\
**Post date:** [September 28, 2026, 6:48am UTC](https://community.cyrusher.com/t/service-apres-vente/756/5 "2026-09-28T06:48:19Z")

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Thank you for your inquiry. Our team has already responded to your question via the support ticket; please check your email.