For quick troubleshooting, riders can reference error codes according to the e-bike model. If you run into any issues, feel free to reach out to Cyrusher support team for help. Hope every rider enjoy a smooth and worry-free ride.
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Kommoda
Kommoda1.0 & Kommoda 2.0（max）
Error Code
Definition
0x04
Throttle abnormal
0x06
Under voltage protection
0x08
Motor Hall abnormal
0x09
Motor phase cable failure
0x10
Controller high temperature protection
0x11
Motor high temperature protection
0x12
Current sensor failure
0x13
Battery temperature failure
0x14
Motor temperature sensor failure
0x15
Controller temperature sensor failure
0x21
Speed sensor failure
0x23
Headlight fault
0x24
Headlight sensor failure
0x25
Torque sensor torque signal failure
0x26
Torque sensor speed failure
0x30
Communication failure
Kommoda Pro
Fault code
Fault name
0x27
Motor phase line overcurrent
0x07
overvoltage
0x06
Undervoltage
0x05
Throttle unreturned position
0x04
throttle failure
0x08
motor hall fault
0x09
motor phase line fault
0x10
motor temperature has reached the protection point
Ranger
Error Code
Error
Notes
E001
Open Throttle Fault
Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start position or if there is something blocking the throttle unit.
E005
Throttle Fault
Throttle may be damaged. Check the throttle or throttle cable for damage.
E006
Low Voltage Protection
The battery voltage is too low to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly.
E007
Over Voltage Protection
The battery voltage is too high to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike.
E008
Motor Hall Signal Fault
At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable.
E009
Motor Phase Line Fault
At least one of the motor’s phase wires has been disconnected or damaged. Or phase line connector fault.
E010
High Temperature Fault
The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again.
E011
Motor High Temperature Protection
Allow the motor to cool down and check if it recovers.
E012
Current Sensor Fault
The controller’s current sensor has become disconnected or damaged. Contact technical support.
E014
Motor Temperature Sensor Fault
The motor temperature sensor fault. Contact technical support.
E015
Controller Temperature Sensor Fault
The controller temperature sensor fault. Contact technical support.
E021
Motor Speed Sensor Fault
The motor speed sensor has become disconnected or damaged. Check if motor cable is loose. Disconnect and re-connect the cable. If it doesn’t recover, contact technical support.
E025
Torque Signal Fault
Torque sensor → torque signal fault. Contact technical support.
E026
Speed Signal Fault
Torque sensor → speed signal fault. Contact technical support.
E030
Communication Fault
Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not working
● Battery off
● Turn on battery
● Battery installation
● Reseat battery
● LCD display not on
● Turn on LCD display
● Discharged battery
● Charge battery
● Brake sensors engaged
● Inspect brake lever
Reduced speed
● Low battery power
● Charge battery
Reduced battery range
● Low battery power
● Charge battery
● Low tire pressure
● Inspect tire
● Heavy load on bike
● Adjust bike load
● Driving on rough terrain
● Adjust route
● Using throttle only
● Include pedal assist
Battery does not charge
● Charger not properly connected
● Inspect connections
● Battery temperature
● Read the user manual for best practices
● Damaged charger
● Replace charger
● Issue with battery
● Contact Support Team
E-bike making strange noises
● Loose hardware
● Tune-up and inspection needed
● Issue on drivetrain
● Maintenance needed
● Issue with motor
● Contact Support Team
Ranger 2.0
Error Code
Error
Notes
E001
Open Throttle Fault
Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start position or if there is something blocking the throttle unit.
E005
Throttle Fault
Throttle may be damaged. Check the throttle or throttle cable for damage.
E006
Low Voltage Protection
The battery voltage is too low to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly.
E007
Over Voltage Protection
The battery voltage is too high to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike.
E008
Motor Hall Signal Fault
At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable.
E009
Motor Phase Line Fault
At least one of the motor’s phase wires has been disconnected or damaged. Or phase line connector fault.
E010
High Temperature Fault
The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again.
E011
Motor High Temperature Protection
Allow the motor to cool down and check if it recovers.
E012
Current Sensor Fault
The controller’s current sensor has become disconnected or damaged. Contact technical support.
E014
Motor Temperature Sensor Fault
The motor temperature sensor fault. Contact technical support.
E015
Controller Temperature Sensor Fault
The controller temperature sensor fault. Contact technical support.
E021
Motor Speed Sensor Fault
The motor speed sensor has become disconnected or damaged. Check if motor cable loose. Disconnect and reconnect the cable. If doesn’t recover, contact technical support.
E025
Torque Signal Fault
Torque sensor-torque signal fault. Contact technical support.
E026
Torque Sensor Speed Signal Fault
Torque sensor-speed signal fault. Contact technical support.
E030
Communication Fault
Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not working
Battery off, Battery installation, LCD display not on, Discharged battery, Broke sensors engaged
Turn on battery, Reset battery, Turn on LCD display, Charge battery, Inspect brake lever
Reduced speed
Low battery power
Charge battery
Reduced battery range
Low battery power, Low tire pressure, Heavy load on bike, Driving on rough terrain, Using throttle only
Charge battery, Inspect tire, Adjust bike load, Adjust route, Include pedal assist
Battery does not charge
Charger not properly connected, Battery temperature, Damaged charger, Issue with battery
Inspect connections, Read the user manual for best practices, Replace charger, Contact Support Team
E-bike making strange noises
Loose hardware, Issue on drivetrain, Issue with motor
Tune-up and inspection needed, Maintenance needed, Contact Support Team
Trax
Error code
Error
Notes
E001
Open Throttle Fault
Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start postion or if there is something blocking the throttle unit.
E005
Throttle Fault
Throttle may be damaged. Check the throttle or throttle cable for damage
E006
Low Voltage Protection
The battery voltage is too low to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike
E007
Over Voltage Protection
The battery voltage is too high to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly.
E008
Motor Hall Signal Fault
At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable.
E009
Motor Phase Line Fault
At least one of the motor’s phase wires has been disconnected or damaged. Or phase line connetor fault.
E010
High Temperature Fault
The controller has reached the highest allowable temperature. Allow the controller to cool down before using the ebike again.
E011
Motor High Temperature Protection
Allow the motor to cool down and check if it recovers.
E012
Current Sensor Fault
The controller’s current sensor has become disconnected or damaged. Contact technical support.
E014
Motor Temperature Sensor Fault
The motor temperature sensor fault. Contact technical support.
E015
Controller Temperature Sensor Fault
The controller temperature sensor fault. Contact technical support.
E021
Motor Speed Sensor Fault
The motor speed sensor has become disconnected or damaged. Check if motor cable loose. Disconnect and re-connect the cable. If doesn’t recover, contact technical support.
E025
Torque Signal Fault
Torque sensor–torque signal fault. Contact technical support.
E026
Speed Signal Fault
Torque sensor–speed signal fault. Contact technical support.
E030
Communication Fault
Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.
Trax 2.0
Error Code
Error
Notes
E001
Open Throttle Fault
Throttle has not returned to the start position on start-up. Check to see if the throttle can return to the start position or if there is something blocking the throttle unit.
E005
Throttle Fault
Throttle may be damaged. Check the throttle or throttle cable for damage.
E006
Low Voltage Protection
The battery voltage is too low to operate. Incorrect battery was used on the bike. The battery is in sleep mode or not functioning correctly.
E007
Over Voltage Protection
The battery voltage is too high to operate. Incorrect battery was used on the bike. Check to be sure that the correct battery is being used on the bike.
E008
Motor Hall Signal Fault
At least one of the motor’s hall sensor wires have been disconnected or damaged. Disconnect and reconnect the motor cable.
E009
Motor Phase Line Fault
At least one of the motor’s phase wires has been disconnected or damaged or phase line connector fault.
E000
High Temperature Fault
The controller has reached the highest allowable temperature. Allow the controller to cool down before using the e-bike again.
E001
Motor High Temperature Protection
Allow the motor to cool down and check if it recovers.
E002
Current Sensor Fault
The controller’s current sensor has become disconnected or damaged. Contact technical support.
E004
Motor Temperature Sensor Fault
The motor temperature sensor fault. Contact technical support.
E005
Controller Temperature Sensor Fault
The controller temperature sensor fault. Contact technical support.
E002
Motor Speed Sensor Fault
The motor speed sensor has become disconnected or damaged. Check if motor cable is loose. Disconnect and reconnect the cable. If it doesn’t recover, contact technical support.
E0025
Torque Signal Fault
Torque sensor–torque signal fault. Contact technical support.
E0026
Speed Signal Fault
Torque sensor–speed signal fault. Contact technical support.
E0030
Communication Fault
Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.
Solutions
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not working
Battery off, Battery installation, LCD display not on, Discharged battery, Brake sensors engaged
Turn on battery, Reset battery, Turn on LCD display, Charge battery, Inspect brake lever
Reduced speed
Low battery power
Charge battery
Reduced battery range
Low battery power, Low tire pressure, Heavy load on bike, Driving on rough terrain, Using throttle only
Charge battery, Inspect tire, Adjust bike load, Adjust route, Include pedal assist
Battery does not charge
Charger not properly connected, Battery temperature, Damaged charger, Issue with battery
Inspect connections, Read the user manual for best practices, Replace charger, Contact Support Team
E-bike making strange noises
Loose hardware, Issue on drivetrain, Issue with motor
Tune-up and inspection needed, Maintenance needed, Contact Support Team
Rumble
Error codes
Error
E001
Controller Abnormality
E002
Communication Abnormality
E003
Motor Hall signal Abnormality
E004
Throttle Abnormality
E005
Brake Abnormality
E006
Motor Phase Abnormality
Sonder
lithium 2 protocol Fault codes
5S Protocol Fault Codes
02
Brake fault
21
MOS Failure
06
undervoltage faults
22
Turnbuckle Failure
07
motor failure
23
Motor Failure
08
turnbuckle fault
24
Hall Failure
09
MOS Failure
25
Brake Fault
14
Hall Fault
26
Undervoltage faults
30
Communication Fault
30
Communication Fault
Rover
Error codes
Error
Notes
E001
Controller fault
The controller’s current sensor has become disconnected or damaged. Re-start to check if it recovers.Contact technical support.
E002
Communication fault
Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.
E003
Motor hall signal fault
The motor’s hall sensor wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.
E004
Throttle fault
Throttle has not returned to the start-up position. Check to see if the throttle gets stuck. Try to return the throttle to the start-up position.
E005
Brake fault
Brake is in braking state. Check and make sure the brake lever is not stuck at braking. Change the brake lever if it doesn’t recover.
E006
Motor Phase line fault
The motor’s phase wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.
Glider
Error Code
Error
Notes
E001
Controller fault
The controller’s current sensor has come disconnected or damaged. Re-start to check if it recovers. Contact technical support for help.
E002
Communication fault
Poor connection between the controller and the display. Check all cable connectors. Check for corrosion damage.
E003
Motor hall signal fault
The motor’s hall sensor wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.
E004
Throttle fault
Throttle has not returned to the start-up position. Check if the throttle gets stuck. Try to return the throttle to the start-up position.
E005
Brake fault
Brake is in braking state. Check and make sure the brake lever is not stuck. Change the brake lever if it doesn’t recover.
E006
Motor Phase line fault
The motor’s phase wire has been disconnected or damaged. Try to disconnect and reconnect the motor cable and check if it recovers. If not, contact technical support for help.
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not working
Battery off, Battery installation, LCD display not on, Discharged battery, Brake sensors engaged
Turn on battery, Reset battery, Turn on LCD display, Charge battery, Inspect brake lever
Reduced speed
Low battery power
Charge battery
Reduced battery range
Low battery power, Low tire pressure, Heavy load on bike, Driving on rough terrain, Using throttle only
Charge battery, Inspect tire, Adjust bike load, Adjust route, Include pedal assist
Battery does not charge
Charger not properly connected, Battery temperature, Damaged charger, Issue with battery
Inspect connections, Read the user manual for best practices, Replace charger, Contact Support Team
E-bike making strange noises
Loose hardware, Issue on drivetrain, Issue with motor
Tune-up and inspection needed, Maintenance needed, Contact Support Team
Ovia EEC
Error code
Error
E001
Controller Fault
E002
Communication Fault
E003
Motor Hall Signal Fault
E004
Throttle Fault
E005
Brake Fault
E006
Motor Phase Line Fault
Hurricane
Error code
Error definition
Solution
7
High voltage protection
Check the battery voltage
8
Fault with motor hall sensor inside
Have your dealer check the motor stator
10
The motor temperature reaches to the max protection value
Stop riding and wait until the LED stop flickering
12
Fault with current sensor inside controller
Have your dealer check the controller
13
Fault with temperature sensor inside battery
Check the battery
21
Fault with wheel speed detecting sensor
Check the motor stator
22
BMS Communication fault
Replace the battery
30
Communication fault
1. Check the connectors between the EB-BUS and the controller 2. Replace the controller